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WordPress Website Redesign Services

Redesign your WordPress website without losing what already works.

We'll reply with a written proposal: the work, what we need from you and an estimated timeline.

The hidden problems

Why a better-looking website can still lose leads, Google rankings and content that was working

Before we change any page layouts, we find the pages, forms, proof, tracking and staff routines your business can't afford to lose.

  • The redesign removes things that already work

    Valuable pages, proof, routes for inquiries and staff routines disappear because nobody wrote down what the new site had to keep.

  • The review counts pages but misses how the site really works

    Page builder data, custom content, files, plugins (add-on tools), user roles, scheduled tasks and connected tools can break, even when every visible page was copied.

  • Pages are deleted on weak evidence

    Low traffic or an old design is treated as reason enough to remove content, without checking links from other sites, whether sales uses it, customer need, legal duties or the page that would replace it.

  • A form looks like it works but never reaches sales

    The browser says "thank you", but the record in your CRM (customer records system), the email alert, the consent choice, where the lead came from or the analytics event is missing or wrong.

  • The backup has never been restored

    A backup copy exists, but nobody has proved that the database, files, settings and key pages can be brought back within an acceptable amount of time.

  • The project ends the moment the new homepage appears

    Problems with search, real-visitor speed, outside tools, editing and connected tools often only show up after customers and staff start using the live site.

Exactly what's included

What our WordPress website redesign services include

Softscotch turns an old or underperforming WordPress site into a clearer, faster and easier-to-manage asset for your business. First we find out what already works. Then we redesign the experience, move over the approved content and web addresses, test forms and tracking, practice recovering from problems and support a carefully planned launch.

Eight areas of work cover a review of your current site, the redesign, moving content, plugin cleanup and security, checks that nothing important breaks, the launch and handover. Designing and building a brand-new site are separate services unless your proposal combines them.

Review of your current site and a plan to keep what works

We agree why the redesign is needed, walk through your most important customer journeys and write down the content, proof, web addresses, inquiries and staff tasks the new site must protect.

Aa

List of everything on your site and what it depends on

We map web addresses, page layouts, content, media, page details, theme, page builder, blocks, plugins, custom code, user roles, scheduled tasks, connected tools and owners.

Redesign direction and WordPress plan

We choose between a refresh, a redesign or a rebuild, clean up messy page builder and shortcode content (small code tags inside pages), and map the approved components and editing controls to WordPress features that are easy to look after.

Moving content, media and web addresses

We give every item in scope an approved action, move it to the right place and check records, redirects (forwarding from old addresses), links between pages, search settings and sitemaps.

Keeping leads, connected tools and analytics working

We check messages, delivery, CRM fields, tracked visitor actions, consent choices, where leads came from and who handles them, all the way from the customer's action to the final system.

Launch, accessibility and recovery checks

We test browsers, tricky content, accessibility, speed, editing, connected tools and how search engines see the site on a separate test copy, then practice restoring from backup and undoing the launch.

Carefully planned launch and handover

We run the final content update and a timed launch, watch search and the signals most important to your business, fix agreed problems and hand over editing and upkeep to named owners.

Plugin cleanup, security and updates

We cut plugins down to the ones your site really needs, replace any that are abandoned or have known security problems, set up regular backups and updates and give each user only the access they need.

Why Softscotch

We improve the experience without treating your live business as a blank page

Softscotch links the redesign to your content, Google search, inquiries, WordPress editing, accessibility, speed, recovery and who is responsible after launch.

What works is protected in writing

Useful content, web addresses, proof, customer journeys, tracked actions and connected tools each get a named check they must pass, rather than an informal promise.

Every item gets a clear decision

Each old record is marked to keep, fix, move, combine, redirect, retire or rebuild, with its new home and its owner clearly shown to everyone.

We choose the technical route before costly building starts

A visual refresh, a theme rebuild, moving off a page builder, a content change and a platform move are kept separate, so the quote matches your actual problem.

Leads and tracking are checked where they end up

Forms, analytics and connected tools are tested in the systems that receive them, across the relevant consent choices and failure cases, not just in the browser.

We practice the launch and the recovery

The test copy, backups, proven restore steps, final updates, quick live checks, conditions for stopping and who can undo the launch are all agreed before going live.

Proof from the live site closes the project

Search, errors, forms, CRM, real-visitor speed and editing problems are reviewed for each change that goes live, without pretending every later rise or fall came from the redesign.

Service decisions

The 36 decisions behind a safer WordPress website redesign

These 36 decisions turn a change of look into a practical plan covering the current site, the new experience, moving content, testing, launch and who looks after the site afterwards.

Strategy, evidence and keeping what works
Redesign goals and what must be keptAgree why the investment is needed, which customer journeys matter most and which current pages, proof, leads and numbers must not get any worse.
Review of the current site experienceCompare analytics, search data, forms, CRM records, support questions, browser checks and research, and clearly mark any guesses or missing evidence.
Full list of the site and what it depends onRecord every page, file, page layout, plugin, page builder record, user role, scheduled task and connected system in scope, each with an owner.
Refresh, redesign or rebuild?Choose the smallest change that can meet the goal, and price any theme rebuild, platform move, domain move or rebrand separately.
Starting point for key journeys and web addressesRecord the main tasks, traffic, links from other sites, search status, forms, accepted leads and known problems before any building begins.
Ideas for change, in priority orderRank suggested changes by value to buyers, evidence, how sure we are, what they depend on, cost, how easily they can be undone and any open risk.
Information, content and inputs for continuity
List of content typesMap your WordPress records, fields, links between items, media, ID numbers and who edits what, before any content moves.
List of old content, media and web addressesGive every record and file in scope a new home, a rule for moving it, a check status and a named owner for any problems.
Map of analytics and tracked actionsCompare old and new tracked actions, form IDs, lead source fields, consent choices and reports, and write down where comparisons with past data will break.
Map of forms and connected toolsWrite down every form field, error message and hand-off to email, CRM, booking, payment, search or membership systems, including who deals with failures.
Structure and system design
Blocks and page layoutsMap reusable WordPress page layouts, sections, blocks, fields and approved custom work to the pages and content they must support.
Fitting a design system to the existing siteConnect fonts, colors, spacing, components, their states and content limits to the WordPress theme and editor your team will actually use.
Plan to move off old themes, page builders and shortcodesFind content and features hidden inside page builders, shortcodes and plugins before deciding what stays, moves, changes or is retired.
Updating how content is organized and editedSeparate business content from page design, and test how your real staff create, edit, review, publish and correct it.
Building and moving content
Plan to keep, fix, merge, rewrite, redirect or retireGive each page and item an action backed by evidence, the right new home, a responsible owner and a clear test it must pass.
Redesigning page layouts and componentsBuild the main customer journeys for normal, empty, error, loading, success, very long content and small-screen conditions.
Checking that content and media moved correctlyTest a typical sample first, move content using repeatable steps, log every problem item, compare counts and key fields, then move the final changes.
Setting up forms, connected tools and trackingBuild the approved fields, tracked actions, consent choices, routing and lead source capture, then prove the right systems receive them correctly.
Safety checks and recovery
Plugin and access rulesLimit plugins and access, protect form inputs and logins, and name owners for updates, licenses, replacements and any problems.
Testing updates on a copy firstKeep the test copy hidden from Google and separate from the live site, test supported updates and check any settings that differ between the two.
Protecting search when web addresses changeSet up direct redirects (no chains of hops) and check main-address tags (canonicals), links between pages, language tags where used, robots rules, sitemaps and structured data (hidden labels for Google).
Backup, restore and undoCreate complete restore points, prove the restore steps work, agree when to stop, and record how to undo the launch, plus any effects on outside tools that can't be undone automatically.
Testing and improving
Speed limitsSet limits for each type of page on key images, fonts, scripts, embedded content, database work and caching, using diagnostic tests and any real-visitor data available.
Re-checking accessibility and unusual contentTest page structure, keyboard use, focus, forms, zoom, reflow on small screens, animation, long text, missing images and agreed journeys with assistive technology such as screen readers.
Table of form and connected tool test casesTry correct, incorrect, duplicate, timed-out, no-permission, delivery and recovery cases through each connected business system.
Re-checking site scans, visuals and the editorCompare page status codes, page details, links, structured data, layouts, browser behavior and what the editor really produces with the approved starting point.
Measurement and evidence
Starting point linking experience to resultsLink your most important customer tasks and page types to agreed form, sale, lead quality or service results, using fixed definitions.
Checking analytics against your CRMCheck that approved tracked actions, consent choices and lead source fields reach analytics and business systems once, and with the right meaning.
Watching search after the moveTrack crawl errors, search status, sitemaps, redirects, impressions (times you appeared in search), clicks and landing pages across the old and new lists of web addresses.
Speed data from real visitors and lab testsWatch Google's Core Web Vitals (LCP for loading, INP for responsiveness and CLS for layout stability) for each change that goes live where real-visitor data exists, and use lab tools to find problems rather than to claim results for visitors.
Reporting on the effect of changes and problemsKeep finished content-move work, problems and changes seen in business results apart, while noting launches, campaigns, seasons and causes that remain uncertain.
Rules, launch and growth
Safety rails and guides for editorsGive editors clear roles, content limits, approved sections, checks and publishing instructions, so they can make everyday changes safely after handover.
Switch-over with saved versions and final changesAgree when editing on the old site must stop, assign timed launch steps, move the last records, put a clearly labeled version live and run quick checks on the live site.
Who watches closely after launchName the conditions for stopping and the people who respond to problems with search, errors, forms, CRM, speed, accessibility, outside tools and editing.
Rules for add-ons and upkeepRecord update schedules, licenses, owners, monitoring, who to call when problems grow and dates for replacing temporary or retired add-ons.
Phased or complex setups, only when neededUse a phased launch, several languages, Multisite, online shop, membership, headless or experimental setups only when the business need justifies the extra risk and controls.
Research and implementation tools

Tools find the differences. People still decide whether a change is safe.

Site scanners, analytics, content moving tools, browser checks and monitoring support specific decisions and agreed tests. None of them replaces a review by your business.

Look under the hood

Our WordPress redesign review: seven checks that expose costly risks before launch

Each check links what we find on your current site to a decision about what changes, a named owner, a test that proves it works and a recovery step if it doesn't.

Check 01 · Evidence and keeping what works

What must the redesign improve, and what must it protect?

We create a signed-off starting point, so useful features aren't designed away and guesses aren't treated as facts.

Every item we protect and every change we suggest gets a source, an owner and a test it must pass.

Business decision decideSet out the business case for a redesign and the smaller, cheaper changes we considered first.
Most important journeys startWalk through the customer and staff tasks that must keep working after the new site goes live.
What's working now protectList the useful pages, search rankings, links from other sites, proof, forms and connected tools the redesign must protect.
How good the evidence is proveTell apart measured facts, needs people reported, expert judgment and ideas that still need to be tested.
Current results measureAgree what counts as a good-quality action, a failed journey and acceptable delivery to the team that handles it.
Which changes come first decideRank each change by its expected value, evidence, risk, what it depends on, cost and how easily it can be undone.
Check 02 · Full list and who owns what

Where does your current site really keep its content and features?

We trace what visitors see back to the WordPress records, files, code, plugins, scheduled tasks and connected systems behind it.

Add-ons that are switched off or hidden stay on the list if they still hold data or control how something works.

Web addresses and their status searchList web addresses that are public, redirected, marked as the main version, kept out of Google or broken, including the links that lead to them.
Business items contentMap WordPress content types, fields, categories, links between items, authors, dates and ID numbers that must survive the move.
Media and files filesRecord each important file's location, details, where it is used, usage rights, any change it needs and any original that is missing.
What makes each page look the way it does structureIdentify the theme, page builder, page layouts, blocks, reusable sections, widgets, styles and scripts behind each type of page.
What keeps the site running runningIdentify plugins, user roles, scheduled tasks, caching, site search, email and security settings, along with who currently owns each one.
Connected systems connectionName the owners of, and test access to, forms, CRM, analytics, consent, payments, membership and other systems connected through APIs (secure links between software).
Check 03 · Plan for the new site

What should change, and in which part of the system?

We choose a setup that fits the size of the job and map the redesign to content, components and editor tasks that are easy to look after.

A new look doesn't automatically mean a new platform or a new brand.

How far the change goes scopeDecide whether the job is a refresh, a redesign, a theme rebuild, a platform move, a domain move or a rebrand before pricing the building work.
How content is organized dataDefine the content records, links between items, fields and staff responsibilities the new WordPress site needs.
WordPress building parts structureUse WordPress page layouts, reusable sections, blocks and fields that are easy to look after wherever they meet the agreed need, and point out any custom work that is truly needed.
Ways out of old setups old setupGive every page builder, shortcode, plugin and piece of custom code a decision to keep, move, change, isolate or retire it, with a test to prove it.
Component states designSpell out how each important component behaves on small screens and with errors, empty results, loading, success messages or awkward content.
How editors work day to dayHave a sample of your staff test creating, editing, reviewing, publishing and correcting content with the permissions they will actually use.
Check 04 · Moving content and protecting search

Can every old record and web address reach the right place on the new site?

We turn content and SEO changes into a saved, versioned list, a move process we can test and a check that everything arrived.

No page is removed just because it has low traffic, and no redirect sends people to a page that doesn't match what they wanted.

Decision for each item decideChoose an action backed by evidence for every page, record and file in scope before any content is moved.
Old-to-new map movingMap old ID numbers, fields, links between items, files and page details to their approved new records and web addresses.
Sample move testMove a typical sample first, check the result and record every problem item before moving all the remaining content.
How redirects work searchSend changed web addresses straight to the most relevant new page, using permanent redirects set up on the server wherever possible.
Search settings searchUpdate main-address tags (canonicals), links between pages, language tags where used, structured data, robots rules and sitemaps for the new set of web addresses.
Checking everything arrived proveCompare old and new counts, key fields, web addresses and files, then give every problem still open to a named owner.
Check 05 · Forms, connected tools and tracking

Does the redesigned journey still work after the visitor clicks "send"?

We check the messages visitors see, delivery, what each field means, consent and whether the next system accepts the entry, both when things work and when they fail.

A "thank you" message on screen is only one checkpoint in a full start-to-finish test.

Agreed form fields dataConfirm form labels, checks on what people type, required details, consent wording, tracking values and the final fields in your CRM or other system.
Messages to the visitor experienceGive customers clear, accessible "sending", error, success and recovery messages, without quietly losing what they typed.
Where the entry goes connectionProve that email, CRM, booking, payment, site search, membership and webhook (automatic message between systems) actions reach the right place.
What each tracked action means trackingRecord old and new tracked action names, values, lead source capture, form IDs and what each key action really means.
How consent works privacyTest how the approved analytics and tracking tags behave for each consent choice customers can make.
Checking it all matches proveCompare what the customer did in the browser with analytics and with the accepted record in the final business system.
Check 06 · Re-checks and recovery

What proves the new version is ready to launch, and can be recovered if needed?

We combine a hands-on review of the whole site with automatic comparisons, tests that copy real live conditions and proof that a backup can be restored.

Automatic tools check more pages, but they don't replace people reviewing meaning, ease of use or accessibility.

Differences in site scans searchCompare page status codes, instructions to search engines, main-address tags, page titles, links, structured data and which pages are in the sitemap, before and after.
How pages look on every screen visualTest the supported browsers, useful screen widths, zoom, long wording, missing images and parts that stay fixed or stick to the screen.
Accessibility checks accessibilityCombine automatic checks with hands-on review of keyboard use, focus, forms, zoom, reflow and agreed testing with assistive technology such as screen readers.
Speed evidence speedCompare limits for each page type, diagnostic tests and any real-visitor Core Web Vitals data (LCP, INP and CLS) for each version that goes live.
Running the test cases workingRun the test cases that matter most to your business, covering content, editing, forms, connected tools, permissions and failures, before approval.
Practice restore recoveryRestore the database, files and settings as a practice run, then record how long it took, any gaps and any effects on outside tools.
Check 07 · Switch-over and close watch after launch

Can the team launch, watch and respond without making it up as they go?

We turn the launch into a timed, step-by-step plan with saved versions, the final content move, quick live checks, warning levels, a way to undo and named people who respond.

The project only closes after proof from the live site and any open risks are handed to an owner.

Change freeze before launch controlSet final deadlines for code, content, data and approvals, with a named route for any urgent exceptions that come up.
Final changes movingMove and check every approved content or data change made after the last sample on the test copy.
Saved launch version go liveRecord the version that went live, important settings and a note in analytics, so later results can be understood in context.
Quick checks on the live site testCheck live pages, redirects, forms, connected tools, consent choices and the most important customer journeys straight after launch.
Warning levels and undoing the launch recoveryAgree the conditions that stop the launch, who makes the call, the recovery steps and any outside tool that would need fixing by hand.
Handover after the close watch ownershipWatch the agreed signals, rank and fix launch problems, then give every remaining search, system or editing item to an owner.
What changes

From a surface-level refresh to a redesign your business can launch with confidence

Before

The project is sold as a new look, but nobody can show what must be protected, how working systems will move or what counts as a safe launch day.

  • The scope follows personal tasteThe team agrees on a look without signing off the business reason, the most important customer tasks or the evidence for big changes.
  • The list stops at pagesVisible pages are listed, but content records, web addresses, page builder data, connected tools and business owners are left incomplete.
  • What works isn't protectedThere is no agreed starting point for search, inquiries, speed, content or staff editing, so anything that gets worse turns into an argument after launch.
After the agreed redesign

Every change in scope links to the current item, its approved new home, a responsible owner, a test it must pass and a recovery step.

  • Every item has a decisionPages, content, media and add-ons each have an approved action: keep, fix, move, combine, redirect, retire or rebuild.
  • The content move can be checkedContent, web addresses, forms, tracked actions and connected tools are checked all the way from the old site to the final WordPress and business systems.
  • The launch has clear go and stop rulesProof from search, visual, working, accessibility, speed and restore checks decides whether the approved version is allowed to go live.
After launch

The live site is watched closely, urgent problems are fixed and every remaining search, system, content or editing issue goes to a named owner.

  • The journeys that matter most are watchedSearch, errors, forms, CRM records, analytics, real-visitor speed and staff editing are reviewed against the version that went live.
  • Results keep their contextReports show campaigns, seasons, changes to consent and gaps in data, instead of crediting or blaming the redesign for every rise or fall.
  • The website has named ownersEditors, plugins, updates, problems and temporary content-move work have named owners, instructions and dates for review.
Your type of business

WordPress redesigns for your type of business: the right safeguards depend on how you win and serve customers

Our method stays the same, but content, payments and bookings, privacy, search, accessibility, permissions and the results that matter change from one industry to the next.

Local

Local and multi-location

Keep location web addresses, names, addresses, phone numbers, hours, maps, review proof, call tracking and routing to each branch working while page layouts and menus change.

FocusMap of locations and web addresses, call and form routing, and editing controls for each branch
MeasureCorrect location details, calls and leads by branch, and whether local landing pages are listed in Google
Online sales

Ecommerce and retail

Treat products, product options, stock, carts, checkout, product feeds, promotions, reviews, returns and order tracking as parts of the buying process, not ordinary page content.

FocusChecking products and page layouts match, checkout tests, and keeping product feeds and analytics working
MeasureAll products and options covered, accurate orders, checkout failures and signs of real, good-quality revenue
Software

Software companies (SaaS)

Protect paths to product, solution, connection, pricing, help documentation, sign-up and demo pages, while feature claims and tracked first-use actions get clear owners.

FocusMap of use cases, content about connections with other tools, keeping sign-up and demo working, and versioned tracking
MeasureGood-quality sign-ups or demos, the path to first use, how easily help docs are found, and tracking that matches
B2B

Business-to-business (B2B) and professional services

Keep expert proof, the purpose of each service page, paths for specific target accounts, long-form resources and lead qualification working across the journeys of every person in the buying group.

FocusList of services and proof, map of CRM fields, combining overlapping content and routing of buttons and forms
MeasureGood-quality sales pipeline, records accepted by the CRM, landing pages from Google still working, and readiness for sales to use
Health

Healthcare and wellness

Control who reviews content, appointment routing, location and practitioner details, forms that collect private information, accessibility and safety limits.

FocusApproval of medical content, privacy-aware form tests, and mapping of directories and appointments
MeasureApproved facts covered, booking delivery, serious accessibility problems and claims with no owner
Regulated

Finance, insurance and legal

Keep local legal requirements, required notices, eligibility rules, document versions, reviewer records and secure inquiry paths in place, without making compliance claims we can't support.

FocusMap of local laws and required notices, approval log, secure forms and moving documents
MeasureApproval status, required notices kept up to date, inquiry delivery, serious errors and exceptions
Education

Education and training

Check that programs, courses, start dates, fees, eligibility, teaching staff, locations, application paths and accessibility all match across archive and landing pages.

FocusHow programs are organized, who owns deadlines, connection to applications and redirects from old archive pages
MeasureCurrent program facts, finished applications, missing records and search rankings kept
Media

Publishers and media

Keep article ID numbers, authors, dates, categories, tags, image rights, paywalls, subscriptions, archives and the ways readers find related content, across thousands of pages.

FocusList of articles to move, how archives are organized, and subscription and search tests
MeasureArticles and media all arrived, archives listed in Google, subscription path working and how much editors can publish
Marketplaces

Marketplaces and directories

Protect each listing's identity, listings pages, filters, moderation, listing claims, account states and the actions of both buyers and sellers while page layouts and data change.

FocusMatching listings across old and new sites, filter and search states, and account and moderation tests
MeasureDuplicate listings, successful searches, real inquiries and account or permission failures
Travel

Travel and hospitality

Keep property, room, destination, date, availability, price, policy, currency, language and booking system connections working through seasonal changes.

FocusMap of properties and destinations, booking tests, and what availability and local language versions depend on
MeasureHand-over to booking, current policies, correct pages and language versions, and payment or API errors
Industrial

Industrial and manufacturing

Keep product families, specifications, documents, compatibility, distributors, sales territories and the background of long, slow inquiries when content is combined.

FocusList of specifications and documents, distributor routing, how products are grouped and CRM mapping
MeasureComplete specifications, documents available, good-quality inquiries and broken links between items
Membership

Memberships and communities

Test what visitors see when logged out and logged in, at each membership level, during renewal and payment, on profiles and during moderation, instead of redesigning only the public pages.

FocusTable of user types and roles, members-only content, subscription and account recovery tests
MeasureCorrect access, renewals and payments still working, permission problems and how much help members need
Clear ownership

We deliver the agreed redesign. You stay in control of your business facts and the risks you accept at launch.

These columns separate what Softscotch delivers, what depends on outside platforms, and the factual, legal, business and recovery decisions that stay with you.

We do the work

The agreed redesign, content move, launch and proof that it all works.

  • Review the current experience and sign off the list of what must be kept
  • List content, web addresses, add-ons, connected tools and owners
  • Design and build the approved WordPress setup, page layouts and components
  • Move and check all content, media, web addresses, forms and tracking
  • Run re-checks for things that broke, accessibility, speed and recovery
  • Manage proof from the switch-over, the close watch after launch and a written handover
We coordinate

The specialists and platforms that decide how safe your launch will be.

  • Work with the owners of your hosting, domain (DNS), caching, email and servers
  • Work with your content, brand, SEO, analytics and accessibility specialists
  • Work with the owners of your CRM, booking, online shop, membership and API connections
  • Work with your security, privacy, legal and regulatory reviewers
  • Plan content freezes, launch windows and how any problems are handled
  • Arrange editor training, ongoing upkeep and an owner for each add-on
You review and sign off

Your business stays in control of the facts, permissions, risks and business decisions.

  • Approve the redesign goals, what must be protected, priorities and what's not included
  • Confirm content, product, customer, location and day-to-day business facts
  • Approve removing or combining pages, changes to web addresses and where redirects go
  • Approve privacy, consent, claims, the accessibility target and specialist advice
  • Provide system access, reviewers, test accounts and the people who decide on launch
  • Accept remaining risk, decisions to undo the launch and long-term upkeep ownership
How it fits together

Nine records that keep the redesign joined up from first review to handover

Seven redesign records cover the changes to your live site. The last two show when a separate new-site build or design project would suit you better.

WordPress Website Redesign

01
Evidence and list of what must be kept

A signed-off record of why the redesign is needed, what customers do today, which items must survive the change and how success will be judged.

02
Full list of the site, its content and add-ons

The complete map of pages, records, files, page layouts, page builder data, plugins, user roles, scheduled tasks, connected tools and the people responsible for them.

03
Plan for the new site and design system

The approved redesign route, how content is organized, WordPress features, component states, editor tasks and the plan for old page builders or code.

04
Moving content and media, and protecting search

The approved action for each item, the old-to-new map, a sample move, redirects, search checks, a final comparison and a list of problem items.

05
Forms, connected tools and tracking

The agreed form fields, messages to customers, delivery, CRM mapping, analytics, consent choices, where leads came from and acceptance by the final system.

06
Re-checks and recovery safeguards

Checks of search, browsers, content, accessibility, speed, editing and key business journeys, backed by a practiced restore and a way to undo the launch.

07
Saved launch version and close watch after launch

Final content changes, timed launch steps, quick checks on the live site, conditions for stopping, handling problems and handing over upkeep.

08
WordPress Website Build

A separate service to build a brand-new WordPress site, when the job is to create a new site rather than change your current one and keep what works.

09
WordPress Website Design

A separate research and design system service, for when you don't need content moved, the site built or a launch run.

The connected growth engine

Business, research and content

Provides the business case, your most important customers and their tasks, approved facts, proof, decision makers and the final list of items to protect.

WordPress setup and development

Provides how content is organized, page layouts, blocks, fields, decisions about code, the test copy and the work to put changes live.

Search and moving content

Provides the evidence on web addresses, approved page combinations, redirects, main-address tags, links between pages, structured data, sitemaps and search monitoring.

Forms, data and connected tools

Provides approved fields, consent rules, what each tracked action means, CRM acceptance, how connected platforms behave and access for full start-to-finish checks.

Accessibility, speed and security

Provides the checks the site must pass, agreed hands-on testing, speed limits, real-visitor data, access controls and any specialist review needed.

Servers and day-to-day running

Provides hosting, domain settings (DNS), caching, backups, proven access to restore, launch windows, handling problems and long-term upkeep ownership.

One connected scope. WordPress Website Redesign is coordinated with the strategy, creative, experience, data and reporting it depends on, so responsibilities and handoffs stay visible in one written plan.

What to expect

How long a WordPress redesign takes: from reviewing your current site to a carefully planned launch

A focused redesign often takes about 10 to 12 weeks once access, priorities, content owners, platform decisions and reviewers are ready. More web addresses, more connected tools, messy page builder content, custom code, specialist testing or slow approvals can make it take longer.

Website redesign and refresh, from first discovery to launch

Week 1

Goals and the list of what must be kept

Agree why the redesign is needed, the most important journeys, current evidence, what must be protected, how results are defined and guesses still to test.

KPI Starting point
Weeks 1–2

Decisions on each item and the site setup

Choose the right level of change, and approve a keep, fix, move, combine, redirect, retire or rebuild action for every single item in scope.

KPI Decided
Weeks 2–4

Main page layouts and components

Build the approved page layouts and components with realistic content, awkward states, the accessibility checks they must pass and agreed speed limits.

KPI Built
Weeks 4–8

Launch readiness and plan for final changes

Move content and web addresses, test leads and tracking, fix serious problems and agree when editing must stop, the conditions for stopping and who can undo the launch.

KPI Go / no-go check
Weeks 8–10

Switch-over with a saved version and quick live checks

Put the approved version live, move the final content changes and test live pages, redirects, forms, analytics and connected tools.

KPI Launch
Weeks 10–12

Close watch after launch and handover to your team

Watch the agreed search and business signals, fix any launch problems and hand over responsibility for editing, upkeep, plugins and retiring old parts.

KPI Settled

Our full growth plan (all services together), month by month

Month 1

Foundation and review

We review your whole website, where you rank and your competitors, agree how the site should be organized, and set up hosting, analytics (visitor tracking) and your GoHighLevel lead system. The first agreed pages start going live.

KPI pages live
Month 2

Build and launch

The site is built or rebuilt. Main, service and industry pages go live with on-page SEO, website labels and technical fixes. Your Google Business Profile is improved and lead follow-up automations are switched on.

KPI pages in Google
Month 3

Early rankings, paid ads start

More pages built from templates (programmatic pages) start going live, paid ads and email follow-ups are switched on for early leads, and Google adds your pages to its results as the first rankings usually appear.

KPI search terms ranking
Month 4

Momentum builds

Rankings often start climbing, visits from free search begin to rise, ad spending is tuned to the return it brings (ROAS, return on ad spend), and groups of related articles and links from other sites build your reputation with Google.

KPI visits from search
Month 5

Results start to show

Main search terms can move closer to page one, the first leads from free search often arrive, AI tools may begin to mention you, and testing improvements to your pages (CRO, conversion rate optimization) helps more visitors get in touch.

KPI leads from search
Month 6

Growth builds on itself

Pages that are working are protected and improved, template pages bring in visitors searching for very specific terms, and SEO, ads, email and automation work together to bring steadier leads and sales. Timing varies by market and competition, and no ranking is guaranteed.

KPI leads and sales
How we compare

How we compare: a careful redesign is more than new page layouts and a list of redirects

The difference is a clear, traceable link between what works today, every approved change, proof that content moved correctly, launch decisions and who is responsible after launch.

The risk of using a different agency for everything
  • Starts from a design brief without signing off the business reason or what must be kept
  • Lists visible pages but misses page builder data, plugin records, scheduled tasks and connected tools
  • Deletes or combines content using only its traffic or its appearance as the evidence
  • Picks a new theme or platform before mapping content and what the business depends on
  • Treats redirects as a spreadsheet made after the page structure has already changed
  • Checks a form's "thank you" message without checking delivery, CRM fields or consent
  • Reports one lab speed score as proof that real visitors got a faster site
  • Treats automatic accessibility scans as the whole of the accessibility checking process
  • Assumes a backup can be restored without ever practicing a restore or an undo
  • Stops at launch and credits any later rise or fall to the redesign without saying what else changed
vs
Softscotch
  • Signs off goals, the most important journeys, how evidence is defined and what must be protected first
  • Maps web addresses, records, media, themes, page builders, plugins, code, roles, scheduled tasks and connected systems
  • Gives every item an action backed by evidence, a new home, an owner and a test it must pass
  • Keeps decisions about a refresh, redesign, rebuild, platform move, domain move and rebrand separate
  • Sets up checks for old-to-new web addresses, content and search settings before building
  • Checks visitor messages, delivery, CRM data, tracked actions, lead source and consent states all match
  • Combines speed limits for each page type, lab tests, real-visitor data and launch versions
  • Pairs automatic scans with hands-on keyboard, focus, form, reflow and journey testing
  • Practices restoring, sets warning levels and names owners for the timed switch-over and any undo
  • Watches closely after launch and keeps the health of the move, changes we see and proven causes apart
The numbers

Results from Softscotch client work.

These totals come from work for Softscotch clients across search, paid ads, websites and lead generation, as published on softscotch.com. Past results don't guarantee future results.

$12M+Ad spend managed for clients
87,200+Leads generated for clients
2,140+Search terms ranked on Google's first page
$28M+Revenue generated for clients
Client case studies

All six Softscotch client stories.

Every Quick Story currently published on Softscotch.com, covering education, ecommerce, healthcare and SaaS. Stock photography represents each client industry; the figures are reported historical results and do not guarantee future performance.

Education consultant speaking with a prospective student Education Ads + local SEO
+183%leads

183% more leads for an education consultancy

WordPressQuora adsLocal SEO
The challenge

An education consulting business in India needed to build its digital presence and lead flow from scratch.

What changed
  • Built a new WordPress website
  • Used Quora ads to grow daily lead volume
  • Added Local SEO and community engagement
+183% leads25+ leads/day-38% bounce rate+273% new users
Bright modern home interior representing the home-solutions client Home solutions Shopify + SEO
+82%Shopify sales

Home-solutions ecommerce growth

ShopifyOrganic searchAmazon ads
The challenge

A home-solutions business was dependent on business-to-business (B2B) marketplaces, losing sales and recovering from a Google penalty.

What changed
  • Resolved the Google penalty
  • Revamped the website and online store
  • Improved organic visibility and Amazon campaign performance
+82% Shopify sales+147% organic+23% Amazon ROAS
Mother and baby representing the lactation-consultant client Health consultant $20/day
5/daybooked calls

Five booked calls a day for a health consultant

Facebook adsGoogle AdsLocal SEO
The challenge

A Houston lactation consultant needed to recover a malware-damaged website and rebuild local patient acquisition.

What changed
  • Rebuilt the hacked site and migrated it to secure hosting
  • Ran targeted Facebook and Google campaigns
  • Reached top-three local Google positions
5 calls/day$20 daily spend+87% local traffic+34% new users
Ecommerce owner preparing customer orders beside a laptop Ecommerce 10 months
+315%organic traffic

315% organic growth for an ecommerce site

Content strategyOn-page SEO
The result

Softscotch reports a 315% increase in ecommerce organic traffic over 10 months through focused on-page SEO.

What changed
  • Optimized product and collection pages
  • Improved the links between pages and the page addresses (URLs)
  • Made the site easier for Google to explore and better matched to what people search for
+315% organic10 monthsProductsCollections
SaaS team reviewing campaign data around a laptop SaaS platform Cold outreach
16%reply rate

9% close rate for a transcription SaaS

ProspectingSMTP
The challenge

A transcription platform needed a qualified prospect list and a reliable email-sending setup for outreach we managed.

What changed
  • Built a comprehensive prospecting list
  • Managed the cold outreach campaigns
  • Set up reliable email-sending servers (SMTP)
9% close rate16% reply rateSaaSManaged outreach
Healthcare professional consulting with a patient Healthcare 6 months
+182%organic traffic

182% organic growth for a healthcare clinic

HealthcareOn-page SEOOff-page SEO
The challenge

A clinic in a competitive location needed to build organic search visibility from the ground up.

What changed
  • Built the clinic's foundation for unpaid (organic) Google search
  • Combined on-page and off-page SEO
  • Reached top-five positions in Google Search
+182% organic6 monthsTop 5 Google
01 / 06
In their words

Teams that stopped leaving clicks on the table.

★★★★★

"The Softscotch team has been a solid partner as our business evolved over the last five years. Unlike most agencies, they have never charged us for work that falls outside the agreement. That is what sets them apart."

IM
Imtiyaz MominHairareus
★★★★★

"Without their knowledge, we would be in a very different place than we are now. Whenever they find something that can be improved, they implement it quickly. I could not be happier with their performance and response time."

AP
Aaron PaulsonBaby Pavilion
★★★★★

"Softscotch goes above and beyond the scope. The time, effort and dedication they put in is like having your own in-house marketing team. They are not just another marketing company."

TM
Tabassum MithaniTRS Care
★★★★★

"We are extremely happy with Softscotch, such an attentive team. No project is too small, and they give their 100%. We are extremely satisfied with their work."

SH
Safiya HafiziSimply Lactation
★★★★★

"Softscotch is a great team to work with: transparent, reliable and genuinely invested in the growth of your company. They are good partners to have by your side."

MJ
Malvika JainCyclop
★★★★★

"The Softscotch team has been a solid partner as our business evolved over the last five years. Unlike most agencies, they have never charged us for work that falls outside the agreement. That is what sets them apart."

IM
Imtiyaz MominHairareus
★★★★★

"Without their knowledge, we would be in a very different place than we are now. Whenever they find something that can be improved, they implement it quickly. I could not be happier with their performance and response time."

AP
Aaron PaulsonBaby Pavilion
★★★★★

"Softscotch goes above and beyond the scope. The time, effort and dedication they put in is like having your own in-house marketing team. They are not just another marketing company."

TM
Tabassum MithaniTRS Care
★★★★★

"We are extremely happy with Softscotch, such an attentive team. No project is too small, and they give their 100%. We are extremely satisfied with their work."

SH
Safiya HafiziSimply Lactation
No black box

You'll always know exactly what we changed.

Plenty of agencies go quiet after the audit and you never quite know what you're paying for. We do the opposite. You get a live view of every change and what it moved, in plain language you can act on.

Your delivery, at a glanceSample
Changes shipped12
Pages reviewed28
StartMidpointNow
Delivery activity✓ Up to date
HTML mockupExplore mockup ↗

Live client dashboard

Every change, score and ranking in one place you can open any time, not a monthly PDF you wait around for.

This week, explainedSample
✓Titles updated
Ready for your review
SSSoftscotch weekly update
0:00
2:00
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Weekly video summary

A short screen-recorded video (Loom) each week walking you through exactly what shipped and what it moved, so nothing is a mystery.

The change is clearSample

Before

Titles30 / 100
Structure42 / 100
Content28 / 100

After

Titles84 / 100
Structure79 / 100
Content90 / 100
Same page. Reviewed changes.
HTML mockupExplore mockup ↗

Before/after score per page

See the exact lift on every page we touch, not a vague "it's improving" you have to take on faith.

Your weekly reportSample
01
What shipped

Approved page updates are live.

02
What we learned

Product details need a review.

03
What happens next

Confirm the next priority pages.

HTML mockupExplore mockup ↗

Plain-English reporting

Clicks, rankings and revenue, explained in words you can act on, instead of a wall of charts about how often you were seen (impression charts.

Your data. Your view.Sample
Organic search
StartMidpointNow
Sample report preview↗
HTML mockupExplore mockup ↗

Reports on demand

Ask for any cut of the data whenever you need it and get it, no waiting for the end of the month.

Every step, visibleSample
  1. ✓
    Proposed

    Softscotch prepares the change.

  2. ✓
    Approved

    Your team gives the go-ahead.

  3. ✓
    Published

    Checked live and recorded.

HTML mockupExplore mockup ↗

Ethical, transparent, always on

One accountable team, strictly white-hat (only methods search engines and platforms allow), no shortcuts and no surprises. Support whenever you need it.

One plan, full-stack access

One Softscotch plan gives you access to the full service stack, coordinated around your priorities.

You do not need a separate agency or retainer for every channel. Your plan can draw from search, paid media, web, ecommerce, outreach, automation, lead generation, messaging, content, creative and operations. The agreed scope sets what is active, in what order and at what capacity.

Pricing approach

One price for everything, not a stack of separate retainers.

You get one price for your whole marketing, not a separate retainer for every service. SEO, paid ads, your website, automations, cold email and newsletters, we run all of it as a single scope, so you get the most result for what you pay. Agencies sell each of these on its own, so the invoice climbs whether or not that line drives a single lead.

Bought separately, service by service

A different agency or retainer for each service. The bill stacks up fast, and keeps climbing whether or not each one moves a single lead.

SEO (technical, on-page, content)$2,000–3,500/mo
Local SEO+$750–1,500/mo
Programmatic SEO+$1,000–2,500/mo
CRO & landing pages+$2,000–3,500/mo
Paid ads (Google & Meta)+$2,500–4,000/mo
Marketing automations+$1,500–3,000/mo
Cold email outreach+$1,500–2,500/mo
Email marketing & newsletters+$750–1,500/mo
Website management & care+$750–1,500/mo
WordPress build & setup+$2,500–6,000 once
10 separate services$12,750–23,500/mo

Plus the one-off build, and a fresh contract, kickoff and onboarding delay for every new service you add.

All of it, one scope

We run your whole marketing as one engagement, so you get the most result for what you pay, not a pile of disconnected invoices.

  • SEO: technical, on-page, content, local and AI search
  • Template-built pages (programmatic SEO), links from other websites (backlinks) and authority
  • CRO and landing pages
  • Paid ads across Google and Meta
  • Automations, cold email and newsletters
  • WordPress build, setup and ongoing care
  • One team, one roadmap and one point of contact
  • Reporting tied to qualified leads and revenue
Everything above. One flat monthly fee.A fraction of the cost of the stack on the left
Plus free access to our own platforms
Post InstantlyVerified WidgetsTrending FunnelsBrands for CreatorsDarnItSEOGoHighLevel

Priced to your site after the audit. No sticker price, and no per-service creep.

What shapes your quote
Site sizePage count, templates and how much of the site actually needs work.
Market competitionHow hard the terms you want to win are, and who you are up against.
Content needsHow much new writing, rewriting and production the plan calls for.
Build complexityYour website platform (CMS, the system you edit your site in), your other tools and how involved the changes are to make.
Final pricing comes after the audit, once we have seen the four things above on your actual site. You get a written scope and a fixed quote before any work begins: no lock-in, no surprise line items, and no upfront number that ignores your market.
Request a custom scope
Questions, answered

WordPress website redesign FAQs: questions to ask before you approve the project

These answers cover keeping what works, search ranking risks, decisions about pages, page builders, moving content, leads, analytics, accessibility, speed, test copies of the site, undoing changes, timing, cost and who owns what.

Filter
What is included in a website redesign?

Your proposal can include a review of your current site, a map of what must be kept and what everything depends on, the redesign direction, WordPress page layouts and components, moving content and web addresses, checks on leads and analytics, an accessibility and speed review, plugin cleanup and security, a practice recovery, a carefully planned launch, a set support period and handover to your editors. The review decides the exact mix.

Will you keep the content and pages that already work?

Yes. First we record the pages, proof, links, inquiries, rankings and staff tasks that already work. Each item in scope then gets a decision: keep, fix, combine, rewrite, redirect, retire or rebuild. We never remove a page just because it looks old or gets little traffic. Any significant removal needs evidence and your approval.

Can you redesign a website without affecting SEO?

We can lower the search risks that can be avoided, using a complete list of web addresses, relevant permanent redirects, updated links between pages, main-address tags (canonicals), robots rules, sitemaps, checks on structured data and monitoring after launch. We can't promise rankings won't move at all. Google itself says that big site changes and moves can cause rankings to go up and down for a while as it re-reads and re-lists your pages.

How do you decide whether a page should be removed or merged?

We look at customer need, what people are searching for, links from other sites, traffic, journeys the page helps along the way, how sales and support use it, content quality, legal duties, overlap with other pages and whether the suggested new home is a good fit. Traffic alone doesn't decide it. Your team approves any significant combining or removal before content is moved.

Can you redesign an existing WordPress site without rebuilding everything?

Often, yes. We compare a visual refresh, updating components, redesigning page layouts, rebuilding the theme and a wider platform change. The right route depends on your current theme, page builder, how content is organized, custom code, what editors need and the risk of moving content. Your proposal recommends the smallest change that can meet the agreed needs.

What happens to page-builder content and shortcodes?

First we find which content and features each page builder, shortcode (a small code tag inside a page), widget or plugin controls. Every one gets a decision, keep, move, change, isolate or retire, and a test on the test copy of the site. Nothing is switched off until its content, fields and features have a checked new home or an approved exclusion.

How do you migrate content and media without losing records?

We map old content, fields, links between items, ID numbers, dates, authors and media to their new homes, test a typical sample, log problem items, move records using repeatable steps and compare counts and key fields. WordPress's built-in export tool can help, but we don't treat it as a full backup or as proof that everything moved.

How do you handle redirects and changed URLs?

Before launch, we match old web addresses to the most relevant new pages, use permanent redirects set up on the server for permanent moves, avoid chains of redirects that could have been prevented, update links between pages and search settings, and test the complete list. Removed content isn't just sent to an unrelated homepage.

How do you make sure forms and CRM integrations still work?

We test correct and incorrect entries, messages to customers, consent choices, email or API delivery, how fields map into your CRM, lead source capture, duplicates, time-outs and recovery, using suitable test accounts. A "thank you" message isn't enough. The sales or business system that should receive the lead must accept the required details.

Will historical analytics stay comparable after the redesign?

We compare old and new tracked actions, values, form IDs, lead source fields and consent behavior, then add a note in analytics marking the launch date. If names, meanings or the rules for collecting data change, some before-and-after comparisons won't be valid. The handover writes down those breaks instead of showing a smooth trend that would mislead you.

Does the redesign include accessibility work?

The redesign can include accessibility requirements for components and page layouts, plus agreed automatic and hands-on checks of the most important journeys. A formal standards assessment, legal advice, certification or in-depth research with assistive technology needs a separate specialist scope. Outside widgets can also cause limits that Softscotch can't control.

Will the redesign improve Core Web Vitals?

Core Web Vitals are Google's measures of how fast and stable a page feels to real visitors. We treat speed as a limit for both design and build, with limits for each page type, diagnostic tests and any real-visitor data available. We can remove slowdowns that can be avoided and watch the launch, but we can't guarantee Core Web Vitals, because hosting, devices, networks, changing content and outside services also affect real visitors.

Do you use a staging site and backups?

Yes, for any changes to the live site. Where the platform allows, we keep the staging (test) copy away from Google, real emails and live actions. Before launch, we create complete restore points and practice the relevant restore steps. We never present a backup that hasn't been tested as proven recovery.

What happens if the launch has a serious problem?

The launch plan lists the checks to run straight away, the conditions for stopping, who decides and tested steps to undo the launch. We can restore the agreed earlier version when the platform and the practiced recovery route allow it. Emails, payments, webhooks and other actions in outside tools may still need to be reversed or matched up separately.

Can the redesign launch page by page?

Sometimes. Launching section by section or in phases can lower the risk for a large site, but it adds technical, tracking and search complexity. We only recommend it when pages or audiences can be separated in a meaningful way and each phase has clear monitoring and rules for undoing it.

Is a redesign the same as a rebrand or a new WordPress build?

No. A redesign changes an existing website and must keep or move its working parts. A rebrand changes your wider brand identity. A new WordPress build creates a brand-new site. These services can be combined, but your proposal must name each thing delivered, what it depends on, its cost and its owner.

How long does a website redesign take?

A focused redesign often takes about 10 to 12 weeks once access, priorities, content owners, platform decisions and reviewers are ready. More web addresses, custom content, messy page builder or plugin setups, connected tools, several languages or online shop data, specialist testing, slow approvals and limited launch windows can make it take longer.

How is Website Redesign and Refresh priced?

Pricing follows the workload found in the review: page layouts, how much content and how many web addresses there are, messy page builder content, custom code, connected tools, how deep the accessibility and speed work goes, the risk of moving content, specialists needed and launch support. Hosting, premium plugins, licenses, paid tools, stock images and outside specialists are listed separately where needed. Your team owns approving facts, access, legal and privacy decisions, the final say on launch and ongoing upkeep after handover.