Lead Generation Ads Services: Quality Leads
Run lead ads that aim for qualified inquiries.
We'll reply with a written proposal: the work, what we need from you and an estimated timeline.
Why lead campaigns bring in lots of leads you can't use
Cheap form fills can hide people who aren't really interested, broken tracking, leads that arrive late, slow replies and demand that costs more than it earns.
Cheap forms, expensive sales pipeline
The ad platform reports a low cost per lead, while duplicates, spam, people who aren't really interested and people who don't qualify use up your sales team's time.
The campaign goal stops at the form
The platform's automatic bidding is told when someone sends a form, but not which leads were accepted, contacted, qualified or valuable.
Automatic settings have no written limits
Automatic audience widening, ad placements (the places your ad appears) and changes to your ads run without protected markets, claims, exclusions or landing destinations.
Lessons from your ads get lost
Ad files are named by size or date, so the opening hooks, angles, proof and offers can't be compared once the campaign changes.
Platform forms and website forms are compared unfairly
The questions, audiences, promises, tracking and reply conditions differ, so the result can't be read properly.
Spending grows before the numbers add up
The budget goes up based on the platform's average cost per lead, without checking lead quality, sales capacity, profit margin or whether the extra spend brings extra value.
What's included in your first lead generation ads campaign
Softscotch plans, builds and runs an agreed lead ad campaign (ads that collect people's contact details), from the approved offer through the form and the handover to your CRM (customer database), up to the first report on lead quality. We treat each stage as different: a form sent on the ad platform, a usable record, a qualified lead (a good fit for you), a meeting, a sales opportunity and a sale. Ad spend, extra content production, landing pages, CRM work, tools that add extra details to leads and specialist reviews are only included when your proposal names them.
Eight areas of work take the campaign from a signed definition of a good lead to a checked launch, lead quality sent back to the ad platform and a first report on lead quality.
Lead and budget brief
We define the audience, the offer, what counts as a usable and a qualified lead, the sales path, how many leads your team can handle, budget, costs and when to pause.
Ad account and tracking review
We check your ad platform assets, access, billing, past campaigns, website and server tracking events, CRM stages, consent decisions and the options available in your account.
Offer and lead path
We line up the promise, supporting proof, form or landing page, questions, privacy information, next step and the reply people can expect.
Campaign setup and controls
We set the campaign goal, where conversions happen, budgets, campaign groups, audiences, exclusions, ad placements and the approved limits on automatic settings.
Making the ads and naming them clearly
We produce approved messages and formats for the chosen ad placements, then label each version by idea, proof, offer and where it sends people.
Launch checks and management
We test claims, rights to use content, forms, landing destinations, event matching, delivery to your CRM, budgets and settings before you authorize the launch.
Lead quality report
We compare forms sent on the platform with usable records, replies, qualified leads, meetings, sales opportunities and sales, where reliable data is available.
Sending lead quality back to the ad platform
Where the ad platform and your CRM allow it, we send back which leads were qualified, booked or became sales. This helps the platform's automatic bidding learn from good leads, instead of treating every sent form as a success.
Why we judge campaign changes by real business value
The campaign, the ads, the form, feedback from your CRM, how your sales team replies and the cost are all reviewed together.
We define a useful lead first
A form sent, a usable record, a qualified inquiry, a meeting, a sales opportunity and a sale each have their own definition and owner.
We check your live ad account
Assets, permissions, the campaign goal, landing destination, automatic settings and reporting options are checked before we produce anything.
Ad versions stay easy to compare
The idea, opening message, proof, offer, format, placement, source file and version stay visible even after changes.
Tracking is tested before we rely on it
Website, server and CRM events are checked for matching names, duplicate handling, consent, errors and what each result really means.
Every important change is dated
Changes to budget, bids, audience, ads, forms and landing destinations record the reason, the person responsible and a follow-up check.
Cost includes the whole sales path
Lead quality, reply time, sales capacity, the stage each deal has reached, profit margin and data limits all shape budget decisions.
36 decisions behind a lead campaign that brings usable leads
The work covers the offer, your ad account, the form, the ads, tracking, checks before launch, feedback on leads and who looks after it all afterward.
Your own ad account decides what's actually available
We check ad platform features, connections to other tools and automatic settings in your current account before we build anything with them.
Seven checks before and after launch
Each check ends with a clear finding, the fix needed, the person responsible and the next check.
Is your lead plan, budget and sales team ready?
We agree who the campaign is for, what counts as a useful inquiry and whether your sales team and budget can support it.
You get a signed brief with definitions, assumptions, what's not included, costs, owners and rules for when to pause.
Ad account, access and conversion tracking
We check the live ad account, billing, permissions, tracking setup and CRM feedback before we start making the campaign.
We record which features and diagnostics are available in your current account, rather than assuming them from the platform's help pages.
Offer, proof, form and next step
We keep the ad's promise, the supporting evidence, the questions and the reply people expect the same, from the moment they see the ad to the handover to sales.
You approve all claims, facts, rights to use content, rules on who qualifies, privacy wording and launch decisions.
Campaign setup and limits on automatic settings
We build only the campaign splits and controls needed to protect your budget, markets, offer and the decisions you'll make from the results.
The campaign record names what the platform is allowed to widen or create automatically, and what stays under your strict control.
Ad ideas, formats and approvals
We build a set of messages and formats you can review, matched to the approved offer, placements, evidence and budget.
Your proposal states the included ad ideas, adapted versions and rounds of changes. More ad files don't guarantee you'll learn more.
Checks before launch and an approved switch-on
We test the live paths, tracking events, lead delivery, budgets and ownership before any campaign spends your money.
Passing our own checks doesn't replace the ad platform's review or your final approval to switch the campaign on.
Lead quality, sales replies and next action
We match what the platform delivered against usable records and any available sales results before changing the budget or the ads.
Platform credit for a lead (attribution) can help a decision, but on its own it doesn't prove the campaign caused a sale or a profit.
How lead ads change with your risks and the way you sell
Who qualifies, the proof you need, the questions you ask, where leads land, how you reply, ad platform rules and which results matter all vary from one market to another.
Local services
For local services, lead generation ads have to take into account your location, service area, availability, calls, bookings and who is responsible for replying.
Online stores and direct-to-consumer brands
For online stores and direct-to-consumer (DTC) brands, lead generation ads have to take into account accurate product details, stock, promotion terms, the path to checkout, returns and profit margin.
Software companies (SaaS)
For software (SaaS) companies, lead generation ads have to take into account the use case, product evidence, the free-trial or demo path, connections to other software and whether new users start actively using the product.
Business-to-business (B2B) and professional services
For B2B and professional services, lead generation ads have to take into account groups of decision-makers, expert proof, lead quality, the handover to sales and how long deals take to close.
Healthcare and wellness
For healthcare and wellness, lead generation ads have to take into account accuracy, privacy, who qualifies, appointment stages and medical boundaries.
Finance, insurance and legal
For finance, insurance and legal, lead generation ads have to take into account the rules in each region, approvals, required disclosures, sensitive data and changing terms.
Education and training
For education and training, lead generation ads have to take into account course facts, dates, entry requirements, enrollment steps, outcomes and accessibility.
Publishers and media
For publishers and media, lead generation ads have to take into account authorship, rights, subscriptions, fast content cycles and original evidence.
Marketplaces and directories
For marketplaces and directories, lead generation ads have to take into account value for both buyers and sellers, identity, listings, data quality and repeated actions by the same person.
Travel and hospitality
For travel and hospitality, lead generation ads have to take into account seasons, location, availability, booking value, cancellations and policy rules.
Industrial and manufacturing
For industrial and manufacturing businesses, lead generation ads have to take into account specifications, compatibility, distributors, long buying decisions and good-quality inquiries.
Memberships and communities
For memberships and communities, lead generation ads have to take into account access levels, ongoing value, moderation, renewals and member support.
We run your ads, without making hidden claims about your sales
Softscotch runs the agreed campaign. Your teams keep the final say on the product, risk, sales, spending and customers.
The agreed paid lead generation setup, run for you.
- Audience, lead stages, budget and rules for pausing
- Meta ad account, conversion tracking events and limits on automatic settings
- Offer, landing destination and form setup
- A set of ad ideas made for each placement
- Checks before launch, an authorized launch and day-to-day running of the ads
- A report on good-quality results and the next decision
The outside pieces that decide lead quality.
- Product and proof owners, so the offer is accurate
- Landing page or platform form owners, for where leads land
- Tracking owners, for website, server and CRM data
- Lead operations, for accepting leads, routing them and replying
- Sales and finance, for lead quality, value and capacity
- Privacy, legal, ad policy and rights specialists, where needed
Control of your accounts, spending and customers.
- The facts about your product, price, who qualifies, stock and delivery
- Claims, proof, terms, usage rights and brand approval
- Decisions on privacy, consent, legal matters, restricted ad categories and disclosures
- Accounts, assets, billing, logins and access to live systems
- Budgets, spending caps, business terms and the final decision to switch on
- Sales replies, judging lead quality, how customers are treated and how results are defined
Nine working records that keep the campaign clear
Your team can see what was approved, what went live, what changed, what reached your CRM and what happens next.
Lead Generation Ads Services
Defines the audience, what a useful lead is, the sales path, budget, cost assumptions and the rule for pausing.
Tracks assets, access, versions, billing, access keys, owners and restrictions.
Links the promise, proof, answers to common doubts, form, privacy, next step and when people can expect a reply.
Separates strict controls from suggestions, audience widening, automatic selection, generated content and approvals.
Names the idea, opening message, proof, offer, format, placement, landing destination and version.
Defines website, server and CRM events, IDs, consent, removal of doubles and the role each plays in bidding.
Checks policy, rights, forms, web addresses, tracking events, delivery to your CRM, budgets and settings.
Records what we expected to happen, versions, how budget was split, edits, stop rules and decisions.
Joins what the platform delivered with accepted leads, replies, lead quality and any available business results.
The connected growth engine
Approve the facts about the offer, proof, terms, who qualifies, capacity, profit margin and delivery.
Approve ad ideas, images and video, rights, claims, disclosures and records of what was made with AI.
Provide the exact landing destination, fields, privacy, consent, success and recovery screens.
Provide matching event definitions, accepted results, IDs, diagnostics and permission to send feedback to the platform.
Own lead routing, replies, contact, judging lead quality, recording outcomes and how customers are treated.
Approve policy, legal, privacy, spending, access, handling problems and switching campaigns on.
One connected scope. Lead Generation Ads Services is coordinated with the strategy, creative, experience, data and reporting it depends on, so responsibilities and handoffs stay visible in one written plan.
How long lead generation ads take: from brief to first lead quality report
A first approved launch commonly takes 5 to 10 business days once ad account access, budget, offer, ads, the form or page, tracking and sign-off are ready. Ad platform reviews, missing access, extra content production or CRM work can make it take longer. A useful lead quality report comes after the ads have run long enough and your sales team has given feedback, not on a promised date.
Lead generation ads, from brief to first lead quality report
Lead and budget brief
Define the audience, the offer, what counts as a usable and a qualified lead, how many leads your team can handle, budget, outside costs, owners and what's not included.
KPI Brief agreedOffer and lead path
Approve the promise, evidence, terms, ad direction, form or page, questions, privacy information and next step.
KPI Path approvedBuilding the campaign and tracking
Set the campaign goal, budgets, audiences, placements and limits on automatic settings, then set up the agreed conversion tracking events and handover to your CRM.
KPI Build readyChecks and your approval
Test claims, links, forms, tracking events, duplicate handling, delivery to your CRM, settings and spending limits before the named person on your side approves the launch.
KPI Checks passedCareful launch
Switch on the approved version and watch the platform's review, ad delivery, spend, whether forms work, tracking diagnostics and the handover of leads.
KPI First launchFirst lead quality report
Compare forms sent with usable records and any sales feedback available, then agree the next budget, ad, form or tracking action. Timing depends on how much the ads deliver and how much feedback your team gives.
KPI Next actionOur full growth plan (all services together), month by month
Setup and first launch
Agree priorities, fix the biggest problems and launch the first approved work once we have access, content, budget and your sign-off.
KPI First work liveBuild and improve
Use the first report to improve the live work and build the next agreed materials, campaigns, pages or follow-up steps.
KPI Improvements liveDo more of what works
Do more of the messages, audiences, pages or channels that the results show are working, while keeping budgets and quality checks within the limits we agreed.
KPI What works, expandedStrengthen results
Fix weak handovers between teams, gaps in tracking and anything slowing delivery, then test the next priorities against measures that matter to your business, such as lead quality and sales.
KPI Blockers removedTurn more visitors into customers
Improve the offer, message, page and follow-up steps wherever the results show people getting stuck or leads that aren't a good fit.
KPI Improvements to win more customers livePlan the next round
Review what changed, what the results really show, what should stop and which work deserves budget and attention in the next period.
KPI Next round agreedQualified inquiries, not just a high number of forms
Our service keeps ad delivery, usable records, lead quality, sales follow-up and real business results separate from each other.
- Starts from a target number of forms and the platform's CPA (cost per acquisition)
- Picks where leads land because it's convenient
- Treats broad automatic settings as a complete strategy
- Names ad files by their size and date
- Counts website and server events without testing matching or duplicates
- Optimizes for forms sent, without using accepted CRM stages
- Changes budgets, bids and ads all at once
- Blames every rise in cost on tired ads (ad fatigue)
- Reports leads the platform takes credit for as extra revenue
- Raises the budget before checking reply capacity and the cost at each lead stage
- Signs off on demand, what a useful lead is, the sales path, the numbers and stop rules
- Chooses platform form, website, message or call based on the buyer and how your team works
- Writes down strict controls, suggestions, audience widening and generated content
- Tags the hook (opening line), angle, proof, offer, format, placement and landing destination
- Tests event names, IDs, consent, duplicates, missing events and diagnostics
- Uses approved feedback on accepted and later-stage leads where it fits
- Keeps decision limits in place and dates every important change
- Tells apart weak tracking, budgets spread too thin, overexposed audiences, worn-out ideas and problems after the click
- Keeps platform credit, estimated results and real proof of cause and effect separate
- Includes lead quality, replies, capacity, profit margin and the cost of each extra result
Results from Softscotch client work.
These totals come from work for Softscotch clients across search, paid ads, websites and lead generation, as published on softscotch.com. Past results don't guarantee future results.
All six Softscotch client stories.
Every Quick Story currently published on Softscotch.com, covering education, ecommerce, healthcare and SaaS. Stock photography represents each client industry; the figures are reported historical results and do not guarantee future performance.
Education Ads + local SEO
183% more leads for an education consultancy
An education consulting business in India needed to build its digital presence and lead flow from scratch.
- Built a new WordPress website
- Used Quora ads to grow daily lead volume
- Added Local SEO and community engagement
Home solutions Shopify + SEO
Home-solutions ecommerce growth
A home-solutions business was dependent on business-to-business (B2B) marketplaces, losing sales and recovering from a Google penalty.
- Resolved the Google penalty
- Revamped the website and online store
- Improved organic visibility and Amazon campaign performance
Health consultant $20/day
Five booked calls a day for a health consultant
A Houston lactation consultant needed to recover a malware-damaged website and rebuild local patient acquisition.
- Rebuilt the hacked site and migrated it to secure hosting
- Ran targeted Facebook and Google campaigns
- Reached top-three local Google positions
Ecommerce 10 months
315% organic growth for an ecommerce site
Softscotch reports a 315% increase in ecommerce organic traffic over 10 months through focused on-page SEO.
- Optimized product and collection pages
- Improved the links between pages and the page addresses (URLs)
- Made the site easier for Google to explore and better matched to what people search for
SaaS platform Cold outreach
9% close rate for a transcription SaaS
A transcription platform needed a qualified prospect list and a reliable email-sending setup for outreach we managed.
- Built a comprehensive prospecting list
- Managed the cold outreach campaigns
- Set up reliable email-sending servers (SMTP)
Healthcare 6 months
182% organic growth for a healthcare clinic
A clinic in a competitive location needed to build organic search visibility from the ground up.
- Built the clinic's foundation for unpaid (organic) Google search
- Combined on-page and off-page SEO
- Reached top-five positions in Google Search
Teams that stopped leaving clicks on the table.
"The Softscotch team has been a solid partner as our business evolved over the last five years. Unlike most agencies, they have never charged us for work that falls outside the agreement. That is what sets them apart."
"Without their knowledge, we would be in a very different place than we are now. Whenever they find something that can be improved, they implement it quickly. I could not be happier with their performance and response time."
"Softscotch goes above and beyond the scope. The time, effort and dedication they put in is like having your own in-house marketing team. They are not just another marketing company."
"We are extremely happy with Softscotch, such an attentive team. No project is too small, and they give their 100%. We are extremely satisfied with their work."
"Softscotch is a great team to work with: transparent, reliable and genuinely invested in the growth of your company. They are good partners to have by your side."
"The Softscotch team has been a solid partner as our business evolved over the last five years. Unlike most agencies, they have never charged us for work that falls outside the agreement. That is what sets them apart."
"Without their knowledge, we would be in a very different place than we are now. Whenever they find something that can be improved, they implement it quickly. I could not be happier with their performance and response time."
"Softscotch goes above and beyond the scope. The time, effort and dedication they put in is like having your own in-house marketing team. They are not just another marketing company."
"We are extremely happy with Softscotch, such an attentive team. No project is too small, and they give their 100%. We are extremely satisfied with their work."
You'll always know exactly what we changed.
Plenty of agencies go quiet after the audit and you never quite know what you're paying for. We do the opposite. You get a live view of every change and what it moved, in plain language you can act on.
Live client dashboard
Every change, score and ranking in one place you can open any time, not a monthly PDF you wait around for.
Ready for your review
Weekly video summary
A short screen-recorded video (Loom) each week walking you through exactly what shipped and what it moved, so nothing is a mystery.
Before
After
Before/after score per page
See the exact lift on every page we touch, not a vague "it's improving" you have to take on faith.
Approved page updates are live.
Product details need a review.
Confirm the next priority pages.
Plain-English reporting
Clicks, rankings and revenue, explained in words you can act on, instead of a wall of charts about how often you were seen (impression charts.
Reports on demand
Ask for any cut of the data whenever you need it and get it, no waiting for the end of the month.
- ✓Proposed
Softscotch prepares the change.
- ✓Approved
Your team gives the go-ahead.
- ✓Published
Checked live and recorded.
Ethical, transparent, always on
One accountable team, strictly white-hat (only methods search engines and platforms allow), no shortcuts and no surprises. Support whenever you need it.
One Softscotch plan gives you access to the full service stack, coordinated around your priorities.
You do not need a separate agency or retainer for every channel. Your plan can draw from search, paid media, web, ecommerce, outreach, automation, lead generation, messaging, content, creative and operations. The agreed scope sets what is active, in what order and at what capacity.
One price for everything, not a stack of separate retainers.
You get one price for your whole marketing, not a separate retainer for every service. SEO, paid ads, your website, automations, cold email and newsletters, we run all of it as a single scope, so you get the most result for what you pay. Agencies sell each of these on its own, so the invoice climbs whether or not that line drives a single lead.
A different agency or retainer for each service. The bill stacks up fast, and keeps climbing whether or not each one moves a single lead.
Plus the one-off build, and a fresh contract, kickoff and onboarding delay for every new service you add.
We run your whole marketing as one engagement, so you get the most result for what you pay, not a pile of disconnected invoices.
- SEO: technical, on-page, content, local and AI search
- Template-built pages (programmatic SEO), links from other websites (backlinks) and authority
- CRO and landing pages
- Paid ads across Google and Meta
- Automations, cold email and newsletters
- WordPress build, setup and ongoing care
- One team, one roadmap and one point of contact
- Reporting tied to qualified leads and revenue
Priced to your site after the audit. No sticker price, and no per-service creep.
Lead generation ads FAQs
These answers cover ad platforms, forms, automatic settings, tracking, lead quality, spend, results and what is and isn't included.
What is included in Softscotch lead generation ads services?
The work can include the audience and lead brief, a review of your ad account and tracking, the offer and lead path, campaign setup, ads, platform or website forms, launch checks, day-to-day management, sending lead quality back to the ad platform and lead quality reports. Your proposal names the exact platforms, assets, content production, who can approve spending, rounds of changes and outside owners.
Which ad platforms do you support?
This page uses Meta (Facebook and Instagram) as the main example. Google, LinkedIn, TikTok and other platforms can be assessed or added to the scope, but each has different formats, rules on who can advertise, policies, screens, permissions and rules on how long lead data is kept. Work approved for Meta doesn't automatically apply to another platform.
Should we use an Instant Form or our website?
An Instant Form is Meta's lead form that opens inside Facebook or Instagram. The right choice depends on how much effort the buyer will make, how complex the offer is, how you judge lead quality, the proof needed, why you need the data, how good your page is, delivery to your CRM and how your team replies. We write down the chosen path, and we only test alternatives under comparable conditions with a fair rule for deciding.
How do you improve lead quality?
We define accepted and qualified stages, line up the offer and questions, protect the quality of your audiences and tracking data, connect CRM feedback where it makes sense and look at what your sales team recorded for each lead. Advertising can't create a good product fit, honest proof, time to reply or good customer service.
Do you configure Meta conversion leads optimization?
Meta's conversion leads goal works with Instant Forms and learns from sales stages that your CRM sends back to Meta. We only set it up when the option is available in your account and the CRM stages, matching IDs, consent decisions, lead volume, permissions and diagnostics are ready. Choosing this goal before reliable feedback is flowing can teach Meta's system from incomplete or unstable results.
Do you implement Pixel and Conversions API?
We can set up or coordinate the tracking plan for this campaign using the Meta Pixel (tracking code on your website) and Conversions API (a direct link from your server to Meta), including event names, event IDs, timing, consent decisions, removing doubles and diagnostics. Wider website or cross-channel tracking is separate. An event arriving at Meta doesn't prove the data was collected lawfully, is complete or caused a result.
Do you use Advantage+ automation?
Advantage+ is Meta's set of automatic settings for audiences, placements, ad content and budgets. We use the features in your current account only where they fit the signed plan. Our list records strict controls, suggestions, audience widening, platform choices and generated changes, plus protected locations, ages, languages, exclusions, claims, landing destinations and who can approve spending.
How many ad creatives do you produce?
The number depends on how many distinct ideas, hooks (opening lines), proof points, formats, placements and reviews your budget can properly support. Your proposal states what you'll get and how many versions; more files don't automatically mean you learn more.
Do you use AI-generated ad creative?
Only with your approval and a human review of facts, claims, rights, how people are shown, ad policy, brand, accessibility and fit with the landing destination. We keep records of the source and each version, and check how Meta currently labels AI content. Something made with AI is not proof from real customers.
Can you guarantee Meta will approve the ads?
No. Before switching on, we review the agreed risks around your account, ad category, claims, images and video, questions, landing destination and disclosures. But Meta makes its own approval, restriction and delivery decisions and can review ads or assets again later.
Do you route and follow up with every lead?
We define and check the handover from the campaign. Deeper checks, removing duplicates, creating CRM records, assigning leads, alerts, reply targets and recovering from failures belong to our Lead Capture and Routing service. Contacting leads and judging their quality stay with your team unless that is scoped separately.
What does the learning phase tell us?
The learning phase is the period when Meta's system is still working out who to show your ads to. It's a sign of how delivery is going, not proof that ads are profitable or caused results. We read it alongside tracking volume, budgets spread too thin, recent changes, audience, ads, landing destination, lead quality and the numbers.
How do you know when creative is fatigued?
We compare groups of ads with the same idea, frequency, changes in delivery, audiences that have seen too much, tracking health and what happens after the click. A rising cost on its own doesn't prove people are tired of an ad, so the next step may be a fix to tracking, campaign structure, audience, offer or landing destination.
Do you run A/B tests?
Yes, when the question, how budget is split, a stable conversion, groups that can be fairly compared, the smallest difference worth detecting and a stop rule are all possible. An A/B test shows two versions to similar people to see which works better. We use regular checks to catch errors, and we don't call several account changes made at once a controlled test.
How do you report lead-generation performance?
We separate delivery, spend, tracking health, forms sent on the platform, usable records, qualified leads, booked and attended meetings, sales opportunities, sales and any test of cause and effect. Reports state definitions, changes, credit settings, delays and limits in data quality.
Can you guarantee a cost per lead or number of qualified leads?
No. Ad auctions, competition, the platform's own systems, market demand, customer behavior, your sales operations and outside conditions are beyond any agency's control. We can be held responsible for the agreed setup, running the campaign, quality checks and evidence.
How long does the first campaign cycle take?
A first approved launch commonly takes 5 to 10 business days once the ad account, budget, offer, ads, form or page, tracking and approvals are ready. Platform reviews, content production, connection work or missing access can make it take longer. A first lead quality report often needs 2 to 4 weeks of ads running and steady CRM feedback, but we don't promise a fixed date for it.
How are lead generation ads priced?
Pricing depends on markets, platforms, campaigns, making the ads, forms, tracking, CRM work, management, testing and reporting. Ad spend, extra content production, landing pages or forms, CRM tools or tools that add lead details, software licenses and specialist legal or privacy reviews are separate unless listed in your proposal.